We Support You While Traveling
You may be away from home, but you are not traveling alone.
Even when a member of our team is not physically traveling with your group, Gomes Travel Planners continues to support you throughout the journey.
We stay aware of important travel developments, help communicate with suppliers, assist with unexpected changes and advocate for your group whenever possible.
Our Job Does Not End When Your Trip Begins
Travel can change quickly. Flights can be delayed, schedules can shift, weather can affect plans and unexpected situations can occur before, during or even after a trip.
Our role is to remain a support resource for your travelers and group leaders so they have someone to turn to when questions or problems arise.
Before You Leave
Travel disruptions do not always wait until departure day. We stay alert to important schedule changes and help communicate information that may affect the group's travel plans.
While You Are Traveling
If plans change while the group is away, our team can help communicate with suppliers, provide information and assist travelers in understanding available options.
After the Journey
If an issue remains unresolved after travel, we can help determine the appropriate supplier contact or next steps whenever assistance is available.
Flights and Schedules Can Change
Airline and travel schedules are subject to change, sometimes with very little notice. We help your group stay aware of important changes when that information is available to us.
Flight Schedule Changes
When we become aware of an airline schedule change affecting your reservation, we can help communicate the change and assist with the next steps available through the airline or supplier.
Delays and Cancellations
If a flight is delayed or cancelled, travelers may need quick information. We can help explain supplier options and provide support as the situation develops.
Changes to the Itinerary
Transportation, excursions, hotels and other trip components can sometimes change. When appropriate, we help communicate updated information to the group.
We Help You Find the Next Step
Not every travel problem has an instant solution, but having a support team can make it easier to understand what is happening and what options may be available.
We Listen
We first work to understand the situation, what has happened and what the traveler or group needs help with.
We Communicate
When appropriate, we contact the airline, cruise line, tour operator, hotel or other travel supplier to help clarify the situation.
We Help Troubleshoot
We help identify available options, explain supplier information and assist the traveler or group leader in determining what to do next.
We Advocate for You Whenever Possible
When a problem involves a travel supplier, we can help explain the situation, communicate your concerns and advocate for your group within the supplier's policies and available options.
While Gomes Travel Planners cannot control airline operations, weather, supplier decisions or other events outside our control, you do not have to figure everything out by yourself.
We are here to help you understand the situation, communicate with the appropriate parties and work toward the best available resolution.
You Do Not Have to Solve Every Problem Yourself
A group leader should be able to enjoy the trip too. When a travel issue arises, you can contact Gomes Travel Planners for support rather than trying to manage every supplier conversation on your own.
We can help coordinate communication, explain available information and assist the group leader in determining the next steps.
Examples of Travel Support
Air Travel
- Schedule changes
- Flight delays
- Flight cancellations
- Airline information
- Connection concerns
Trip Arrangements
- Hotel questions
- Transfer information
- Tour schedule changes
- Excursion questions
- Supplier communication
Traveler Support
- Understanding available options
- Finding the right supplier contact
- Helping communicate concerns
- Troubleshooting travel issues
- Determining next steps
Some Situations Require Direct Action While You Are Traveling
Travelers should always follow instructions from airlines, cruise lines, tour operators, hotels, transportation providers and local authorities when immediate action is required.
For urgent issues involving health or personal safety, travelers should contact the appropriate local emergency services or on-site travel provider first.
Gomes Travel Planners can then assist with travel-related communication and arrangements when appropriate.
We Are Still Here, Even When We Are Not Traveling With You.
From monitoring important travel changes to helping communicate with suppliers and troubleshoot unexpected problems, Gomes Travel Planners remains part of your support team before, during and after the journey.
